# Career Opportunity: PT Infomedia Nusantara (Telkom Group) Open Recruitment for Call Center Agent
Stepping into a dynamic corporate career requires joining an organization with a solid foundation and a vision for the future. PT Infomedia Nusantara, a prominent subsidiary of the Telkom Group, stands as a pioneer in information services and customer relationship management in Indonesia. With decades of expertise bridging businesses and consumers, the company continues to expand its footprint across the nation. For ambitious professionals eager to build a rewarding career in the telecommunications and customer service sector, PT Infomedia Nusantara has officially opened a strategic career opportunity in Semarang.
## Discovering PT Infomedia Nusantara
Established initially in 1975 as the country's first telephone directory service provider, PT Infomedia Nusantara has evolved far beyond its traditional print origins. Today, the majority of its shares are held by Telkom Indonesia, alongside Multimedia Nusantara. Grounded on three robust business pillars, the company has transformed into a powerhouse for digital media, advertising, and customer management solutions. Joining this elite enterprise means becoming part of an ecosystem that values innovation, professional growth, and service excellence.
## Current Job Vacancy: Call Center Agent
PT Infomedia Nusantara is currently seeking motivated and customer-centric individuals to fill the role of Call Center Agent. This position sits at the forefront of the company’s operations, acting as the primary voice of major brands and ensuring that consumer inquiries and issues are resolved swiftly and professionally.
Key Responsibilities
As a Call Center Agent, your primary duties will center on delivering exceptional service experiences. Key responsibilities include:
* Providing accurate, prompt, and professional information to customer inquiries across various communication channels.
* Handling, investigating, and resolving customer complaints efficiently to guarantee total satisfaction.
* Documenting customer interactions meticulously within the database to maintain high service standards.
* Collaborating seamlessly with team members and internal departments to escalate and resolve complex cases.
## Candidate Qualifications and Requirements
To ensure that candidates can thrive in this fast-paced environment, PT Infomedia Nusantara has outlined specific criteria for applicants interested in the Semarang placement:
* Educational Background: Minimum Diploma (D3) degree from a State University (PTN) with a minimum GPA of 2.75, or from a Private University (PTS) with a minimum GPA of 3.00.
* Age Limit: Maximum 30 years old for both male and female applicants.
* Communication Skills: Possess exceptional verbal communication skills that are articulate, clear, and easily understood by diverse audiences.
* Teamwork: Demonstrated ability to work collaboratively within a diverse team.
* Technical Proficiency: Computer literate with the ability to navigate various software systems smoothly.
* Multitasking: Capable of handling multiple tasks simultaneously without compromising accuracy or service quality.
* Work Schedule: Willing and able to work in a rotating shift system.
* Language Proficiency: Basic to intermediate command of the English language.
* Work Location: Placement is strictly in Semarang.
## Why Build Your Career with Infomedia?
Securing a role within the Telkom Group ecosystem offers unmatched professional advantages. Beyond competitive compensation and comprehensive benefits, employees gain access to structured training programs designed to sharpen interpersonal, technical, and problem-solving skills. Working in a high-volume contact center environment prepares you for long-term leadership tracks within the telecommunications and customer experience industries.
Take the next decisive step in your professional journey. Prepare your comprehensive resume, academic transcripts, and supporting documents today to apply for the Call Center Agent position at PT Infomedia Nusantara and launch a thriving career in Semarang.