Finding a career that combines leadership excellence with a passion for world-class service is the key to unlocking professional growth in today’s competitive business landscape. PT. Mitracomm Ekasarana, a prominent subsidiary of the Phintraco Group, is offering a premier opportunity for a dedicated professional to step into the role of Store Customer Service Supervisor in Mataram City.
# Career Opportunity: Store Customer Service Supervisor at PT. Mitracomm Ekasarana
Established in 1999, PT. Mitracomm Ekasarana has solidified its reputation as a leader in comprehensive contact center solutions. As an ISO 9001:2008 certified organization, we pride ourselves on delivering high-impact business process outsourcing, manpower management, and specialized training programs that empower businesses to thrive.
## The Role: Elevating Service Standards in Mataram
We are currently seeking an urgent hire for the position of Store Customer Service Supervisor. This role is designed for a strategic thinker who can balance operational efficiency with a human-centric approach to leadership. The successful candidate will be responsible for overseeing the daily functions of our service hub while ensuring that every customer interaction aligns with our gold-standard service protocols.
Key Responsibilities and Duties
To maintain our trajectory of excellence, the Supervisor will undertake the following critical tasks:
* Operational Management: Directing daily store operations to ensure seamless workflow and adherence to corporate service standards.
* Team Leadership: Providing consistent training, mentorship, and motivation to the Customer Service Representative team to foster a high-performance culture.
* Performance Analytics: Conducting regular performance evaluations, providing constructive feedback, and analyzing data to generate comprehensive service reports.
* Conflict Resolution: Taking ownership of complex customer inquiries and resolving grievances with professionalism and efficiency.
* Strategic Improvement: Identifying opportunities for service enhancement and implementing innovative strategies to improve the overall customer journey.
Professional Requirements and Qualifications
We are looking for individuals who possess a blend of managerial expertise and industry knowledge. Candidates should meet the following criteria:
* Education: Minimum of a Diploma Degree (D3) in any discipline.
* Experience: At least one year of proven experience in a supervisory or Team Lead role, specifically within Customer Service or the Retail sector.
* Industry Focus: Priority will be given to candidates with a background in retail stores, consumer gadgets, or telecommunications providers.
* Competencies: Strong target-oriented mindset with the ability to lead a team under pressure while maintaining a positive work environment.
* Location: Must be willing to be stationed in Mataram City.
## Why Join PT. Mitracomm Ekasarana?
Joining our team means becoming part of a legacy that spans over two decades. We offer a dynamic environment where professional development is encouraged through our internal training and education programs. As part of the Phintraco Group, employees benefit from being part of a large, stable corporate network that values innovation and effectiveness.
## Application Process
If you are a motivated leader ready to make a significant impact in the retail and service industry, we invite you to apply for this urgent vacancy.
How to Apply
Prospective candidates can submit their applications through our online portal or directly via email. Please ensure your resume highlights your relevant leadership experience and industry background.
* Email: [email protected]
* Subject Line: Supervisor Customer Service - Mataram
Take the next step in your professional journey and contribute to a team that defines excellence in customer engagement and business solutions.