# Launch Your Esports Career: PT Monster Entertainment Indonesia (Moonton) is Hiring!
The gaming industry is no longer just a digital pastime; it is a booming global ecosystem driven by passion, innovation, and community engagement. At the forefront of this digital revolution is Shanghai Moonton Technology Co., Ltd, globally recognized for developing the powerhouse MOBA title, Mobile Legends: Bang Bang (MLBB).
As a premier 5v5 mobile multiplayer online battle arena experience, MLBB has dominated Southeast Asian markets, cementing its status as a premier esports discipline at the 2019 Indonesian President's Cup and the 2019 SEA Games in the Philippines. Furthermore, the Mobile Legends Professional League (MPL) stands as the region's most-watched mobile esports league.
Behind this monumental success is PT Monster Entertainment Indonesia (Moonton Indonesia). Dedicated to pioneering the local gaming and esports landscape, Moonton cultivates a dynamic, adaptable, and forward-thinking work culture. If you possess a deep passion for gaming and a drive to excel, Moonton invites ambitious professionals to join their expanding team.
## Job Opening: Customer Service Agent
Moonton Indonesia is currently seeking a dedicated and enthusiastic professional to join their operations as a Customer Service Agent. This role is crucial in maintaining player satisfaction, community health, and game optimization.
Key Responsibilities
* Player Support: Address game-related player inquiries, effectively resolve complaints, and log valuable feedback across various active projects.
* Operational Optimization: Collaborate with the operations department by offering actionable insights, proposing improvements, and tracking issues to enhance overall gameplay metrics.
* Moderator Management: Oversee and manage moderator teams efficiently to maintain a positive community environment.
* Additional Duties: Execute other assigned tasks delegated by supervisors to support departmental objectives.
Candidate Qualifications
* Experience Level: Fresh graduates are warmly welcomed and encouraged to apply.
* Industry Passion: A genuine enthusiasm for video games, a strong understanding of user psychology, and a desire to build a long-term career within the gaming industry.
Gaming Background: Active gamers who enjoy exploring diverse titles; familiarity with Mobile Legends: Bang Bang* is considered a significant advantage.
* Language Proficiency: Fluent in both English and Indonesian (proficiency in Malay or Tagalog serves as an added bonus).
* Interpersonal Skills: Exceptional teamwork capabilities paired with maturity.
* Work Ethic: A proactive attitude, strong professional ethics, and the ability to thrive under pressure in a fast-paced environment.
## Exclusive Employee Benefits
Working at Moonton goes beyond a standard 9-to-5 job. The company offers a rich, employee-centric compensation package designed to support personal well-being and professional growth:
* Work-Life Balance: Enjoy flexible working hours tailored to modern lifestyles.
* Daily Perks: Complimentary on-site meals, unlimited pantry snacks, and daily afternoon tea.
* In-Game Rewards: Exclusive perks and items within the game.
* Health & Wellness: Comprehensive medical coverage alongside mental health and wellness initiatives.
* Financial Incentives: Attractive bonus structures and rewarding career advancement programs.
* Global Exposure: Opportunities to collaborate with dynamic international teams worldwide.
* Professional Development: Structured onboarding mentorship programs to help new hires seamlessly integrate into the company culture, complemented by "MOONTON Talks" and ongoing educational programs.
* Company Culture: Annual company trips, vibrant celebrations for major festivals, regular team-building activities, and exclusive gaming-themed gifts during special events.
* Workplace Accessibility: A convenient, easily accessible office location.
## How to Apply
Are you ready to shape the future of mobile esports alongside global industry leaders? Take the next step in your professional journey today.
Send your updated CV directly to [email protected] using the exact subject line: Indonesian Customer Service Agent.
Step into the world of professional gaming and let’s make great things happen together!